Grosvenor Casino Nottingham Rules, Entry & Gaming Policies

Grosvenor Casino Nottingham Opening Hours and Service Availability

At Grosvenor Casino Nottingham, our main casino and live table gaming operate 24 hours a day, giving guests access to the gaming floor throughout the day and night. Slots form part of the round-the-clock casino offer, while live poker follows the current poker schedule and table availability. Food, drink and bookable casino experiences have their own service periods and availability, so they do not necessarily follow the full 24-hour gaming schedule. On-site parking is listed among our venue facilities, while individual spaces and services remain subject to operational availability.

Service	Open­ing Hours	Avail­a­bil­i­ty
Casino Floor	24 hours	Daily, sub­ject to venue entry rules
Live Table Games	24 hours	Game and table avail­a­bil­i­ty may vary
Slots	24-hour casino access	Se­lect­ed ma­chines may be un­avail­a­ble for ser­vic­ing
Live Poker	Sched­ule-based	Cash games and tour­na­ments de­pend on the cur­rent poker sched­ule
Food & Drink	Ser­vice times vary	Menu and bar ser­vice fol­low cur­rent venue hours
Casino Ex­peri­ences	Book­ing-based	Date, deal­er and table avail­a­bil­i­ty apply
On-site Park­ing	Venue fa­cil­i­ty	Spaces are sub­ject to avail­a­bil­i­ty

Grosvenor Casino Nottingham Visiting Rules, Dress Code and Guest Conduct

At Grosvenor Casino Nottingham, our visiting rules are designed to maintain a comfortable, secure and well-managed environment around the clock. Entry is restricted to adults, and we operate age and identity checks in line with our venue policy. Guests are expected to behave respectfully towards our team and other customers, follow the rules displayed for individual games and comply with reasonable instructions from venue management. Entry and continued access remain subject to our house terms, security requirements and safer gambling controls.

Age, Identification and Entry

• • Guests must be aged 18 or over to enter and gamble at Grosvenor Casino Nottingham.
• • We operate a Think 25 policy, so guests who appear under 25 should expect to provide valid photographic identification.
• • Additional documentation may be requested where identity, age, account details or other regulatory information needs to be verified.
• • Registration details may be collected, and a personal Grosvenor registration number or membership record may be created.
• • A registration number and membership credentials are personal and must not be transferred to another person.
• • We may refuse entry when required identification or verification information cannot be provided.
• • Venue management retains discretion over admission and may refuse entry where house, security or regulatory requirements are not met.

Grosvenor Casino Nottingham Dress Code

• • Our general approach is smart-casual rather than formal evening dress.
• • Guests can choose a relaxed or more formal style, provided clothing is suitable for the casino environment.
• • Long trousers are preferred to shorts.
• • Team shirts can be acceptable on match days.
• • A dinner jacket, suit or formal dress is not a standard requirement for an ordinary visit.
• • Final admission remains subject to venue management where clothing or appearance is considered unsuitable.

Behaviour Inside Grosvenor Casino Nottingham

• • We expect polite, courteous and appropriate behaviour towards staff and other guests.
• • Abusive, discriminatory, threatening or obscene conduct is not accepted.
• • Customers who breach venue conduct rules may be removed and can be suspended from one or more Grosvenor casinos.
• • Gambling must be undertaken personally; guests are not permitted to gamble in our venue on behalf of another individual.
• • Only games and gaming activity specifically permitted by us may take place inside the casino.
• • Cheating, collusion or unlawful attempts to obtain an advantage can result in investigation, removal and withholding of affected funds where permitted under the house terms.

Phones, Cameras and Electronic Devices

• • Phones and cameras can be used in the venue, subject to our house rules.
• • Electronic devices must not be used to gain a competitive advantage while gaming.
• • Gaming activity must not be filmed without management consent.
• • Where filming is authorised, additional restrictions may be imposed.
• • Guests should respect the privacy of other customers and should not publish identifiable photographs of them without permission.

Security and Restricted Items

• • Bags, luggage and other personal effects may be searched where required for safety or security reasons.
• • Management may refuse permission for particular articles to be brought onto the premises.
• • Animals are not admitted, with the exception of guide dogs and other trained assistance dogs.
• • Guests are responsible for keeping their own personal property secure while inside the venue.

Self-Exclusion and Suspended Access

• • Guests who are actively self-excluded must not enter or attempt to enter the casino during the exclusion period.
• • A customer suspended from Grosvenor Casino Nottingham or other specified Grosvenor venues must comply with the conditions of that suspension.
• • Where an excluded or suspended customer gains entry despite reasonable preventative measures, the house terms can affect the treatment of subsequent gaming activity and winnings.
• • Grosvenor One members also undertake not to gamble when they are not in a fit state of mind or are under the influence of alcohol or drugs.

Grosvenor Casino Nottingham Membership and Reel Rewards

At Grosvenor Casino Nottingham, our member experience combines Grosvenor One membership with the separate Reel Rewards promotion for qualifying slot players. Grosvenor One provides a single account that can connect eligible in-casino and online activity. Membership benefits include fast-track casino entry, access to cash funds in the casino, eligible transfers between casino and online balances and tools for controlling gaming limits. New customers can register as a new member and collect a Grosvenor One card at their local casino. Existing club members can upgrade by using their membership-card details when completing their account registration. Reel Rewards is an ongoing promotional programme available at Grosvenor Casino Nottingham and is specifically linked to eligible slot activity. Customers join Reel Rewards through a team member at a participating venue. Qualifying visits must be registered and the membership card must remain inserted during eligible slot play so recorded stake can be attributed correctly. Reel Rewards has six levels: Iron, Bronze, Silver, Gold, Platinum and Platinum Plus. A member's level is calculated using recorded Slots Stake from the previous three calendar months. Levels are recalculated at the beginning of each calendar month, so status can increase or decrease as the assessment period changes. Depending on level and qualifying visits, rewards can include a weekly Stake & Get award, weekly Free Play and monthly Free Play for Silver, Gold, Platinum and Platinum Plus members.

Grosvenor One Membership Benefits

• • Fast-track entry: an active membership card makes repeat visits and account identification more convenient.
• • Single wallet: the Grosvenor One structure connects eligible in-casino and online funds through one account.
• • Casino cash access: qualifying account funds can be accessed in the casino subject to cash-desk, identity and operational rules.
• • Fund transfers: eligible funds can be transferred between casino and online services under the Grosvenor One conditions.
• • Gaming controls: members have access to tools designed to help control gaming expenditure and account funding.
• • Member promotions: an active membership profile can be required for selected in-casino promotions and rewards.

How to Register

• • A new customer can register using the New Member process and provide the required personal details.
• • A Grosvenor One membership card can then be collected during a casino visit.
• • Existing club members can use their membership-card number to connect or upgrade their membership.
• • Age, identity and other verification checks may be carried out before full access to account features is provided.
• • Members must be aged at least 18 and must use their account for their own personal purposes.

Reel Rewards Levels and Current Benefits

• • Iron — £0 to £14,999 recorded Slots Stake: Stake £10 Get £10 and £10 weekly Free Play.
• • Bronze — £15,000 to £47,999: Stake £10 Get £10 and £20 weekly Free Play.
• • Silver — £48,000 to £71,999: Stake £20 Get £20, £30 weekly Free Play and £25 Monthly Free Play.
• • Gold — £72,000 to £95,999: Stake £30 Get £30, £40 weekly Free Play and £50 Monthly Free Play.
• • Platinum — £96,000 to £299,999: Stake £40 Get £40, £50 weekly Free Play and £100 Monthly Free Play.
• • Platinum Plus — above £300,000: Stake £100 Get £100, £150 weekly Free Play and £200 Monthly Free Play.

How Weekly and Monthly Rewards Work

• • Two qualifying visits within a Monday-to-Sunday week can qualify a member for the Stake & Get offer.
• • Three qualifying visits within the same week can qualify for the weekly Free Play offer.
• • Each weekly offer is available once per customer per qualifying week.
• • Silver, Gold, Platinum and Platinum Plus members can also receive the relevant Monthly Bonus Free Play.
• • The monthly award becomes available from the last Friday of the calendar month under the current terms.
• • Recorded Slots Stake is used only to establish reward eligibility and does not represent a player's losses or winnings.

Reel Rewards Conditions and Restrictions

• • Awards are intended for eligible slots only.
• • Free Play awards currently expire five days from the day they are earned.
• • Free Play cannot itself be exchanged for cash.
• • Cash winnings generated from valid Free Play can be retained as cash winnings.
• • Promotional Free Play must be used in accordance with the relevant play-through conditions or it can be forfeited.
• • Rewards belong to the individual member and cannot be multiplied simply by visiting several Grosvenor venues.
• • Customers who are self-excluded or barred from Grosvenor casinos are not eligible for Reel Rewards.
• • Grosvenor employees and their family members are excluded from the Reel Rewards promotion under the current terms.
• • We can amend or withdraw the campaign in accordance with the published promotional conditions.

Participation Rules at Grosvenor Casino Nottingham

Participation in games, poker tournaments, promotions and special events at Grosvenor Casino Nottingham is governed by our house rules together with any rules attached to the individual game, tournament, promotion or event. The basic requirement is that guests must be aged 18 or over and eligible to enter the casino. Some activities are available to general casino guests, while others require Grosvenor membership, promotion registration, a qualifying visit, advance booking or payment of an event entry fee. The applicable conditions displayed for a particular promotion or tournament determine eligibility where they are more specific than the general venue rules.

Participation in Casino Games

• • Guests must be physically present in the casino to participate in land-based gaming.
• • A customer must gamble on their own behalf and cannot place casino wagers for another individual.
• • Every table or gaming product can have its own minimum stake, maximum stake, payout structure and game rules.
• • Only gaming formats authorised by Grosvenor may be played on the premises.
• • Use of technology or other methods intended to create an unfair gaming advantage is prohibited.
• • Cheating, collusion or unlawful manipulation may result in removal, investigation and action against affected funds or prizes.

Participation in Promotions

• • Promotions are available only during the stated promotional period and at participating Grosvenor casinos.
• • Individual offers can be limited to specified games, products, customers, visit patterns or reward-redemption methods.
• • Many in-casino promotions require a valid Grosvenor membership and use of the membership card during qualifying activity.
• • A promotion may specify how many times it can be claimed per customer, per day, per week or during the full promotional period.
• • Certain offers cannot be combined with another voucher or promotion.
• • Promotional rewards are normally personal and non-transferable.
• • Free Play vouchers and promotional gaming credits are not normally cash alternatives; they must be used in accordance with their specific conditions.
• • Valid cash winnings produced by eligible Free Play can be retained where the promotion terms allow this.
• • Promotions remain subject to availability and may be amended or withdrawn in accordance with the published terms.

Participation in Reel Rewards

• • Guests must actively sign up for Reel Rewards through a team member.
• • Each qualifying visit must be recorded at reception.
• • The membership card must remain in play during eligible slot activity so the relevant Slots Stake is recorded.
• • Awards are determined by the member's current Reel Rewards level.
• • Rewards are calculated for an individual customer rather than separately for every Grosvenor venue visited.
• • Self-excluded or barred customers cannot participate.
• • Employees of Grosvenor Casinos and their family members cannot take part in Reel Rewards under the current terms.

Poker Tournament and Cash Game Rules

• • Live poker players must comply with the current poker House Rules and Game Rules.
• • Tournament entry depends on the scheduled event, available seats, entry structure and any registration deadline that applies.
• • Poker decisions must be made in the player's own individual interest.
• • Players must not work together to gain an advantage over other participants.
• • Soft play, intentional chip dumping and improper sharing of hidden card information are prohibited.
• • Tournament-specific penalties or disqualification can be applied where the poker rules are breached.
• • The poker rules may be adjusted where necessary to protect the integrity and proper running of a game or competition.

Special Events and Casino Experiences

• • Private dealer experiences, poker experiences, Fan Zone packages and similar organised activities are subject to advance availability.
• • Individual packages may have a minimum group size, per-person price, specified session length or included gaming credit.
• • Booking an experience does not override the casino's standard age, identification and venue-entry rules.
• • Private tables and dealer sessions remain subject to dealer, table and operational availability.
• • Seasonal events can use separate booking periods, menus, packages and promotional conditions.
• • A cancelled, changed or unavailable component is handled in accordance with the relevant booking or promotional terms.

Reasons Participation May Be Restricted

• • Failure to verify age or identity.
• • Active self-exclusion, barring or venue suspension.
• • Breach of house, game or tournament rules.
• • Abusive, discriminatory or inappropriate behaviour.
• • Suspected cheating, collusion, fraud or unlawful activity.
• • Failure to meet a promotion's qualifying conditions.
• • Attempting to transfer or misuse a personal reward.
• • Lack of available seats, tables, machines or event capacity.

Responsible Gaming and Player Controls at Grosvenor Casino Nottingham

At Grosvenor Casino Nottingham, responsible gaming is integrated into our venue rules, membership conditions and account controls. Gambling is intended as entertainment, and we encourage customers to keep both time and spending within personally affordable limits. Our team can discuss safer gambling concerns with guests in the casino, while account holders have access to additional controls through Grosvenor services. We may also carry out identity, source-of-funds and affordability-related checks when required to meet regulatory and player-protection responsibilities. The controls available for a Grosvenor online account are not identical to every control available for physical cash play in the casino, so the relevant channel rules apply.

Personal Spending Controls

• • Guests should use only their own funds or money they are expressly entitled to use for gambling.
• • Grosvenor One includes facilities designed to help customers manage gaming limits.
• • Online account holders can use net deposit limits calculated from deposits minus withdrawals.
• • Net deposit limits can be configured around rolling daily, weekly and 30-day periods.
• • Reducing a self-selected online net deposit limit takes effect immediately under the current account rules.
• • Increasing such a limit is subject to a cooling-off process rather than taking effect immediately.
• • Grosvenor can also impose operator-set financial limits where player-protection measures make this appropriate.

Taking a Break

• • Digital account tools can provide temporary break options where a customer wants time away from online gambling.
• • A temporary break is different from formal long-term self-exclusion.
• • Customers concerned about land-based gambling can speak directly with a member of our casino team about the available safer gambling measures.

Self-Exclusion

• • Customers who feel that gambling is becoming harmful can request formal self-exclusion.
• • Under our casino house terms, self-exclusion from Grosvenor casinos applies for at least six months.
• • During an active exclusion, the customer must not enter or attempt to enter the affected casino venues.
• • A national multi-operator casino self-exclusion scheme is available for customers who want to exclude from licensed land-based casinos more broadly.
• • Online self-exclusion is handled separately through the applicable digital account and national online self-exclusion arrangements.
• • Promotions, loyalty-related benefits and gaming access can be unavailable or forfeited where a customer is self-excluded.

Source-of-Funds and Affordability Checks

• • We may request information about how gaming activity is funded.
• • Depending on the circumstances, evidence can include bank statements, payslips, pension evidence, savings information or records showing the source of previous gambling winnings.
• • Identity and source-of-funds checks can be required as part of anti-money-laundering, fraud-prevention and safer gambling procedures.
• • Where required information has not been supplied, some account, payment or gaming services can be restricted while checks are completed.

Gaming Restrictions

• • Gambling is restricted to customers aged 18 or over.
• • Guests must not gamble on behalf of another individual.
• • Self-excluded customers must not participate during the active exclusion period.
• • Grosvenor One members agree not to gamble while not in a fit mental state or while under the influence of alcohol or drugs.
• • Customers must not use money they are not authorised to use.
• • Safer gambling interventions or account limits may be applied where our player-protection procedures identify a need for additional controls.

Payments, Currency and Winnings at Grosvenor Casino Nottingham

At Grosvenor Casino Nottingham, gaming, cash-desk balances and published stakes are denominated in pounds sterling (£). Our land-based payment arrangements centre on the casino cash desk, cash, eligible debit-card transactions, gaming chips and electronic gaming tickets, while Grosvenor One can connect qualifying in-casino and online funds. Online payment methods have a separate set of rules and should not be treated as a complete list of methods accepted directly at a physical casino cash desk. Identity, payment ownership, source-of-funds and security checks can apply to deposits and withdrawals, particularly where transactions are larger or unusual.

Accepted Currency

• • Our published casino stakes, rewards, deposits and withdrawals use pounds sterling (£).
• • Grosvenor One in-casino balances are also managed in pounds.
• • The current Nottingham venue information does not advertise a dedicated foreign-currency exchange service as a guaranteed facility.
• • Guests using a bank card connected to an account in another currency may be subject to conversion rates or fees imposed by their own card issuer or bank.

Land-Based Casino Cash Desk and Grosvenor One

• • Grosvenor One funds can be deposited at the casino cash desk using cash.
• • Debit cards can be used for eligible in-casino deposits when the card belongs to the customer and is registered in their own name.
• • Chips and gaming plaques can be transferred into a qualifying Grosvenor One balance through the cash desk.
• • Verified winners' cheques and eligible TITO tickets can also be accepted under the Grosvenor One in-casino terms.
• • Cash can be inserted directly into supported slot machines and Electronic Roulette machines.
• • TITO tickets can be inserted into supported gaming machines.
• • A Grosvenor One PIN is required to validate specified cash-desk or gaming-machine account transactions.
• • The minimum published in-casino Grosvenor One deposit is £5.

Online Payment Methods Connected to Grosvenor Services

• • Instant Bank Transfer is supported for eligible online account deposits and withdrawals.
• • Visa and Mastercard debit cards are supported.
• • Apple Pay can be used for eligible online payments.
• • PayPal is supported, subject to its applicable deposit and withdrawal rules.
• • paysafecard can be used for eligible deposits but is not a supported withdrawal destination.
• • Credit-card deposits are not accepted.
• • These digital payment methods are governed by online account rules and should not be assumed to be direct payment options at every land-based gaming table or cash desk.

ATMs and Currency Exchange

• • An ATM is not specifically listed as a guaranteed facility on the current Grosvenor Casino Nottingham venue facilities page.
• • A dedicated foreign-exchange counter is also not currently advertised as a standard Nottingham casino facility.
• • Cash requirements should therefore be treated separately from the confirmed casino cash-desk and Grosvenor One services.
• • Where card conversion is required, exchange rates and foreign-transaction charges are generally determined by the customer's bank or payment provider rather than the casino.

How Casino Winnings Are Paid

• • Cash gaming winnings can be settled through the casino's normal gaming and cash-desk procedures.
• • Grosvenor One withdrawals can be requested at the cash desk up to the available account balance, subject to the venue's operational withdrawal limit and the customer's status.
• • Suitable identification may be requested before funds are released.
• • Withdrawals above the casino's normal operational limit can require an advance request and additional security checks.
• • Under the current Grosvenor One terms, funds requested above operational limits can take up to 48 hours after required security checks to become available for in-casino collection.
• • Debit-card or e-wallet deposits made into a Grosvenor One account can be subject to restrictions on in-casino withdrawal.
• • Bank-transfer withdrawals must be made to an eligible account in the customer's own name and can require identity verification.
• • Grosvenor One terms permit a processing charge of no more than £5 for certain bank-transfer withdrawals.

Tax on Casino Winnings

• • Gambling winnings received by an individual customer are not normally taxed as income simply because they were won in a casino.
• • The amount of the gambling win does not by itself create a customer gambling-winnings tax charge.
• • Gambling duties are generally imposed on gambling operators rather than deducted from an individual customer's casino prize.
• • Separate tax rules can apply to income or investment returns generated after winnings have been received, so those later returns should not be confused with the original gambling win.